슈어스테이 플러스 호텔 바이 베스트 웨스턴 토피카 노스웨스트

The entire experience was HORRIBLE from check in to check out!!! People were hanging out the window on the top floor when we pulled up. There was not an elevator in the building and no one to help with the luggage. We paid for a short stay days in advance, paid the deposit when arrived, and were left to carry our OUR OWN bags up 2 flights of stairs!!! We found garbage left in the room from coffee cream to candy wrappers when we first walked in! So it obviously was not thoroughly cleaned or vacuumed! The tub was extremely DIRTY!! The bed linen had holes! Both beds smelled HORRIBLY!! We went to a store and bought our own cleaning and sanitizing items, bed linen and bath towels. The refrigerator was dirty and the TV did not have a remote control. The front desk agent had to bring a remote from another room and program it to the TV. The halls smelled like cigarettes during the day and ********* every night!!! The other people in the hotel were poor and constantly trying to find ways to steal food, drinks, and money! Both, naturally and spiritually!!! This was one of the WORST PLACES I'VE EVER BEEN!!!!

The property is run down the carpet is nasty the room smell horrible, smoke detect hanging from the ceiling stain curtains

AWFUL! the beds were dirty- the sheets were ripped. the pool was not in service. and it smelled bad. and the AC didnt work for crap

Miserable stay! This was the worst hotel I’ve stayed at in my entire life. Run down, dirty, broken fixtures, A/C leaked water, resulting in the room smelling like mold, and the bed had no comforter, just a sheet and a dust cover.

Numerous issues A list of issues I had or noticed with this hotel: No elevator Broken curtains Tripping hazards in the room from cabinets that do not close Luggage cart unstable and almost tipped over multiple times due to poor maintenance on the wheels Hair dryer broken No shower pressure Bathroom ventilation fan didn’t work Main room light doesn’t work Side entrance card readers don’t work

I booked on ******* and received a receipt & confirmation, but the hotel did not have the reservation. Not sure what the issue was but we ended up going elsewhere and are now trying to get reimbursed for room cost. Also, parking is very limited here so be aware if you have an RV or trailer. Otherwise, the lobby was clean and the staff were nice & tried to help.